Terms & Conditions


All rates are quoted in New Zealand dollars. All rates are retail and include New Zealand Goods and Services Tax (GST).

We reserve the right to offer sales and pricing discounts from time to time. No price difference refunds will be granted to any prior reservations.

Confirmation of Booking

Clients are to pay in full at the time of confirming a booking unless by prior arrangement.

Payment Vouchers

Payment vouchers issued through a third party must state the name of the issuing company, the number of clients, the date of issue and the amount of the full payment made to the third party.

Vehicle Cleanliness / Damage

We reserve the right to impose a fee for any damage done to the vehicle or any out of the ordinary cleaning made necessary by our passengers.

Cancellation Charges

Covid Cancellation Policy

If any part of the country is in lockdown level 2 or above, tickets will be non-refundable and we will put tickets on hold for 48 months. 

You can use these tickets, gift them to someone else or part use them, any time in the 4-year window provided. 

If there are no lockdowns anywhere in New Zealand and we are in level 1. Our policy reverts to our 14-day cancellation policy.

If you cancel within the 14-day period your tickets are non-refundable, if you cancel out with this time frame you will receive a full refund. 

There is no refund if you miss the tour.

On very rare occasions, we must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour because of insufficient sales, you will receive a full refund.

We cannot be held responsible for delays or cancellations of customer trips that result from weather, sickness, family emergencies that may occur during or prior to your trip. We recommend taking out travel insurance.

Black Friday Deal – 27 Nov 2020

Black Friday Deal have these conditions which should be read in conjunction with other listed conditions except where they contradict these conditions.

  • Black Friday Deals are those tours purchased on 27 November 2020 using the code BLKFRI20
  • Travel is for any tour departure 27 November to 30 April inclusive
  • Black Friday Deals are not refundable or transferable
  • Black Friday Deals incur a $20 fee to change the date of travel or time of departure

Privacy and Confidentiality Policy

Hop on Hop off and its affiliates respect your privacy and will keep your personal information private. We will never give out your personal information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address, phone number, credit card and the details of your booking or bookings with us, including product, travel dates and times and the other people included in your booking.